The Online Candy Shop is a family owned and operated business, and has been in the candy industry for more than 20 years. We have been established online since 2002 and have been shipping candy around The United States ever since! As a small, privately owned, family operated company, our goal has always been to provide our customers with a positive shopping experience before, during, and after the transaction. We work diligently to provide a vast product selection, and we are constantly updating with new products. By keeping up to date with new candy trends, our customers can depend on us to keep them on the cutting edge of all the new and exiting items that are available in the candy industry. We actively attend candy conventions, candy workshops and candy trade shows, to keep current on the latest candy trends. But the best, biggest, and most important event that we attend each year is the SWEETS & SNACKS EXPO. By attending this 3 day candy extravaganza, we can gain an edge on the newest candies that are coming to market and stay ahead of our competition. We know that our business depends on keeping our offerings current, and we strive to make each and every customer have an enjoyable, "sweet" experience when shopping with us. Our mission is to provide our customers with the highest quality candy at competitive pricing, while providing nothing less than excellent customer service. We realize that there are many places to shop for your candy online and we appreciate, and respect all of our customers.
Tax Policy
You agree that you as buyer and we as seller are responsible for determining the amount of sales, use or other taxes that you may owe as a result of your Marketplace purchase. You also agree that as seller we are responsible to collect, to report and to remit any sales, use or other taxes as may be required under applicable law. You agree (a) that has no responsibility to collect, report or remit sales, use or any other applicable taxes in connection with your purchase, and (b) to fully indemnify, defend and hold harmless from any and all claims, demands, damages, awards, fines, costs, expenses and liability in any way associated with foregoing. Without limiting the generality of the foregoing, currently automatically charges sales tax with respect to any marketplace products shipped to California.
The Online Candy Shop offers FREE SHIPPING on all orders shipped to the 48 states. We do not ship to Alaska or Hawaii. We do not currently ship to PO Boxes, APO Boxes, or FPO Boxes. We use a variety of shippers, some of whom do not allow delivery to PO Boxes. To prevent the need to cancel your order after it has been placed, we do not allow orders to ship to any PO Boxes for any orders. Additionally, there are certain restrictions on exporting certain kinds of technology outside of the United States. These restrictions complicate or prevent our suppliers from shipping products to APO or FPO mailboxes. As a result, we do not ship to any APO Boxes or FPO Boxes.
**Please Read Our Return Policy Carefully** Please plan accordingly when placing an order and if you have any concerns, specific questions, or need to speak to a sales representative, please do so prior to placing your order. If a heat-sensitive item melts for any reason whatsoever, please remember that we do not refund for melting! Please make sure someone is around to receive the package. Boxes containing meltable items left on the doorstep, at front door, on the porch, under bushes, etc. will melt when left outside in warm weather. Food products cannot be returned, and we do not refund for melting or damage due to melting. Please Double Check your online order before hitting the order button, as we cannot accept returns on food and candy items! If shipment(s) is/are refused, the original and return shipping costs will be charged to the purchaser's original form of payment. In addition, if the merchandise that is refused and returned to The Online Candy Shop is still in its original condition, a 15% restocking fee will apply. If the merchandise that is refused and returned to The Online Candy Shop is in any other condition than it was originally shipped out (ie: damaged, melted, deformed etc.), the contents will be destroyed and there will be NO REFUNDS. The Online Candy Shop appreciates your business. Thank you.
Phone: 866-419-7858